Frequently asked questions

What to know before you book.

Find answers about activities, sessions, attendees, payments, camping, groups and safety.

Need more help?

We are ready to help you prepare.

Contact the team when your question is specific to medical needs, accessibility, group planning or an activity requirement.

OpenActivitieschooseanexperienceselectanavailablesessionenterattendeedetailsaccepttherequiredtermsandcompletetherequestedpayment

NoGuestcheckoutissupportedYourconfirmationemailcontainsaprivatebookinglinkforviewingdetailsreceiptsandanyoutstandingbalance

YeswheretheactivitypermitsdepositsCheckoutshowstheamountduenowandtheremainingbalancetogetherwithitsduedate

ThesystemsubmitsanSTKPushvalidatestheSafaricomresponseandcallbackthenappliesasuccessfulpaymenttothebookingandcreatesareceipt

UsetheprivatebookinglinkinyouremailEverysuccessfulpaymenthasaprintablereceiptincludingM-Pesatransactiondetailswhenapplicable

AbookingremainspendinguntiltherequireddepositorfullpaymentisconfirmedManualpaymentmethodsmayalsorequireadministratorreview

ReviewtheselectedactivitypageItlistsclothingfootwearequipmenthydrationagefitnessandpreparationrequirementsspecifictothatexperience

ChildparticipationiscontrolledperactivityMinimumagesupervisionheightweightandwaiverrequirementsaredisplayedbeforecheckout

Arriveearlyenoughforcheck-inattendeeverificationwaiverssafetybriefingandequipmentfittingTheexactreportingtimeshouldbeconfirmedinyourreminder

YesSharerelevantmedicalmobilityaccessibilityanddietaryinformationduringcheckoutsotheactivityteamcanassessandprepareappropriately

AwaiverrecordsinformedacceptanceoftheactivityrulesrisksandsafetyrequirementsAparentorguardianmustacceptitforaminor

LatearrivalmaypreventparticipationwhereasafetybriefinghasalreadystartedorthegrouphasleftContactthecampassoonaspossible

ThisdependsonthecampingactivitysettingsWherepermittedcheckoutallowsyourowntentsandshowsanyrequiredoroptionalrentalequipment

Includedmealsandoptionalmealadd-onsareshownduringbookingDonotassumecateringisincludedunlessitappearsintheselectedactivity

SubmitagrouprequestwithattendancepreferreddatesactivitiesandrequirementsTheteamreviewsitandissuesaprivatequotationforacceptance

YesSubmitthepreferredandalternativedatesthroughthegroupquotationformAvailabilityandcapacitymustbeconfirmedbeforethebookingiscreated

Agrouprequestisconfirmedafterquotationacceptancetherequireddepositandconversionintoaspecificavailableactivitysession

Weather-dependentactivitiesmaybedelayedshortenedmovedrescheduledorcancelledwhentheactivityteamdeterminesthatconditionsareunsafe

ReschedulingdependsonnoticeavailabilityactivityrulesandanypricedifferenceContacttheteamusingyourbookingreferenceasearlyaspossible

TheyaregovernedbythepublishedcancellationandreschedulingpolicyRefundeligibilitydependsontimingpaymentstatusandthereasonforcancellation

AffectedcustomersarenotifiedTheteammayofferareplacementsessionbookingcreditorrefundaccordingtothepublishedpolicyandcircumstances

UsetheContactpageandincludeyourbookingreferenceGroupcustomerscanalsousethesecurequotationlinkissuedtotheleadcontact

What to know before you book.

We are ready to help you prepare.

How do I book an activity online?

Do I need an account to make a booking?

Can I pay a deposit instead of the full amount?

How is an M-Pesa payment confirmed?

Where can I get my payment receipt?

Why is my booking not confirmed immediately?

What should I bring for an activity?

Can children participate?

How early should I arrive?

Should I disclose medical or dietary information?

Why do some activities require a waiver?

What happens if I arrive late?

Can I bring my own camping equipment?

Are meals included in camping bookings?

How do corporate, school or church bookings work?

Can a group request a private date?

When is a group booking confirmed?

What happens when weather affects an activity?

Can I reschedule my booking?

How do cancellations and refunds work?

What happens if Eagles Camp Challenge cancels a session?

How can I contact the team about a booking?

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