Activity-specific requirements are shown before booking. Use this general guide to prepare for a safe and comfortable experience.
Wear comfortable, activity-appropriate clothing and closed shoes with reliable grip. Avoid loose items around ropes or moving equipment.
Carry enough drinking water unless the selected activity explicitly states that water is provided.
Bring sun protection, a light rain layer and any clothing recommended in the activity weather policy.
Disclose relevant medical, dietary, mobility or accessibility information during checkout so the team can prepare.
Check minimum age, height, weight and adult-supervision requirements before adding attendees.
Arrive early enough for check-in, waivers, safety briefing and equipment fitting before the session starts.
Safety depends on clear communication between attendees and the activity team.
Do not begin until equipment, boundaries, signals and emergency procedures are understood.
Keep issued protective equipment fitted and do not alter it without staff assistance.
Tell the team immediately when you feel unwell, unsafe, injured or unable to continue.
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